🌙✨ Terms of Service

Thank you so much for supporting my little art shop!
Please read through the terms below so we can keep everything clear, fair, and smooth for both of us 💌

🔄 Returns & Exchanges

Because this shop is fully artist-run and most items are handmade, limited, or produced in small batches:

❌ No returns or exchanges are accepted.

This applies to:

• Change of mind

• Wrong size/colour chosen by customer

• Accidental purchases

• Gift purchases

Thank you for understanding 💛

💛 Refunds / Replacements (Case-by-case)

While I cannot accept returns, I do offer help if something arrives with an issue.

I may provide a refund or replacement, depending on the situation:

• Items arriving damaged

• Wrong item received

• Missing items

• Severe postal damage

Please note:

• Refunds are not guaranteed

• All resolutions are at the seller’s discretion

• Untracked mail cannot be refunded for loss or long delays

• Tracked mail has a higher chance of successful resolution ✨

⏱️ Time Limit for Claims

If you need assistance, please contact me:

➤ Within 14 days of receiving your package

For damaged items, please include photos so I can help quickly 💌

⚠️ What Cannot Be Refunded

To keep policies consistent and fair:

• Orders delayed by customs

• Orders delayed due to weather or postal issues

• Orders marked “delivered” by the postal system

• Wrong address provided by customer

• Digital items (if any) — final sale

• Loss of untracked mail

Thank you for your understanding 🌙

🧾 Customs & Duties

International customers may be charged customs/VAT depending on your country’s policies.
These fees are set by your local government and are not included in shop pricing.

💌 Contact

If something goes wrong, please reach out — I’ll always try my best to help 💖
Thank you for supporting a small artist and helping Moonfall Atoll grow 🐚✨